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I think we are going to see more and more of that kind of innovation. Whether that leads to new mechanisms of voice on a large scale, I don’t know. But it is a direction that is compatible with how young people use technology, and if it grows to scale, it could be a way in which they exercise their form of voice, either by moving to other jobs, or using those tools to say to their employers, “This isn’t right, and here is what we are prepared to do to make this place more productive and to get treated with more respect.”
Managing the use of technology is critical to building a new social contract. In what ways do you see people working with technology instead of against it?
We have learned over the years that if you just design the technology and then sequentially say, “Ok, does the workforce have the right skills, and how do we deal with the people who are affected?” you get overinvestment in technology and you don’t get the full productivity benefits. But organizations that can creatively bring the users of technology into the design process will get broader applications, better training, and higher productivity and performance levels.
Amazon is a good example of how robots and humans can interact to work more efficiently than either can on their own. The company’s approach to robotics in their warehouses is delivering goods more quickly and efficiently than it could possibly do without the use of advanced technologies — informed and complemented by humans. GPS technologies keep track of where specific goods are located; big data algorithms help place high-demand goods in locations that are most accessible and closest to customers, and humans manipulate the packaging and routing to get the goods moving in the right direction at the right time. All of this is designed by humans who understand the nature of warehouses, logistics, and transportation systems. As a result, some retail store jobs were eliminated, but new warehouse jobs, some of which pay more than traditional retail, were created.
You write that employment strategies are outdated. What do you think needs to be done to update them?
First, we have to recognize that the workforce is diverse today. We have people working full time, part time, temporary, or contract, who need time out either for childcare, eldercare, or education. We need more flexibility in our policies to overcome this embarrassment that we are basically the last industrialized country without some form of paid family leave.
Second, we have to have a workforce that is better educated, better trained, and engaged in a lifelong learning process, things we fundamentally aren’t investing in. We need more incentives for industry to invest in training and to work with community colleges, technical schools, and universities to foster lifelong learning, and then to hold the workforce accountable for taking those opportunities.
Third, there is an array of labor policies that are outmoded, including our retirement policies, collective bargaining policies, and the ways in which we enforce many wage and hour policies. Updating those is going to be a decade-long process of taking our laws one at a time and asking, “Were they designed for the industrial economy of the last century? What do we need to update each of them to fit today’s world?” That is a tough political nut to crack, and it probably won’t happen until the workforce is out there communicating what they really want to their legislators.
A large part of this book is the call to action. What do you think needs to happen?
None of this will happen if we don’t engage the American public and they don’t start calling for these changes, or some version of them. Our goal is to say to the public, “There is a path forward and it is up to you to start raising your voices within your place of work, in your communities, in your political activities, and with your candidates, and then hold the parties accountable.”
To start, people can work locally to address needs and interests as they emerge. Local innovation is happening all over the country, whether it is the fight for the $15 minimum wage, demand for local level community standards, or working together to file petitions to address specific problems. We can put modern technologies to good use by working together. That’s what Coworker.org does — helping to build petitions for change like improved scheduling at Starbucks — and what OUR Walmart does by using AI to provide information to Walmart associates about how their peers are enforcing their workplace rights and building informal communities. We just have to consolidate that innovation and take it to a scale at the national level.
