Debit Cards for Fast and Easy Payments

Debit Card

Same great debit card benefits, no matter what design you choose

Enjoy convenience, security and accessibility with these personal and business debit card features:

Instant-issue cards

Pick up an instant-issue debit card today at any location for a $5 fee.

Convenient card ordering

Order a new card through our online banking services or by calling 1.800.810.2252.

Card Control

Card Control lets you turn misplaced cards on and off, limit spending amounts, receive spending-limit alerts and more. Enroll in Card Control today by logging in to your GECU Online Banking account or the GECU Mobile App!

Accepted worldwide

Your GECU debit card is accepted anywhere Mastercard is accepted.

We’re Here to Answer Your Debit Card Questions Can I get a GECU debit card today?

Yes, you can visit any location and speak to a representative to get an instant-issue debit card for a $5 fee.

How do I set up my debit card pin?

First, make sure that your debit card is activated. You can activate your card by calling 1.888.691.8661. Then, call 1.888.891.2435 from a phone number that we have on file for you, enter your debit card number and follow the prompts.

How do I report my debit card lost or stolen?

To report a lost or stolen debit card, please call our card services department at 1.800.810.2252. Remember to log in to your online banking account or the mobile app to view current transactions. If you need to file a dispute, let the card services department know when you report your debit card lost or stolen.

How do I dispute a debit card transaction?

File a transaction dispute on an unauthorized debit card charge by calling the card services department at 1.800.810.2252. For more information, chat with us now or call toll-free at 1.800.772.4328.

What should I do if my PIN gets compromised?

If your PIN has been compromised, please call 1.800.810.2252 immediately, select lost or stolen card, and notify the representative of your situation. The representative will be able to help you order a new debit card.

Do you offer debit cards for businesses? Yes! We offer business debit cards with our business checking accounts. Where do I sign up to receive text and card alerts?

You can add an extra layer of security to your cards by signing up for text alerts and/or card alerts by logging in to your online banking account. View the step-by-step process to sign up for card alerts.

What happens after filing a fraud or transaction dispute investigation?

If your account information has been compromised, please call us immediately at 1.800.772.4328.

If your GECU debit or credit card has been compromised, please call our card services department immediately at 1.800.810.2252.

We can guide you through the process of filing a fraud or dispute investigation based on the fraudulent activity that’s being reported. 7

We will begin investigating your dispute as soon as you notify us.
We may close your account or card to prevent additional fraudulent activity.
We may request you to provide and complete supplemental documentation.
As determined by the investigation, GECU may issue a provisional credit to your account within 10 business days from the date that the dispute is initially received.
If your claim is determined to be valid, the provisional credit that has been issued becomes permanent, and the claim will be closed and completed.
If your claim is determined to be invalid, you must return the provisional credit and GECU will debit your account for the entire amount of the provisional credit.
GECU follows regulatory requirements of time limits for investigations. Generally, the entire process could take up to 90 days for a fraud investigation and up to 120 days for a dispute investigation.
Once the investigation is complete, you will be notified in writing.
Remember that your GECU debit and credit card are backed by Mastercard Zero Liability.

Disclosures

Membership eligibility is required.
1 Debit card is available with checking accounts. Certain fees and conditions apply.
2 Intermittent disruptions as a result of network performance issues and outages beyond our control may delay card control service functionality.
3 Standard text-messaging and data rates may apply through the wireless carrier.
4 Transaction fees may be charged by owner of non-GECU ATMs.
5 Under Mastercard ® Zero Liability policy, you will not be liable for an unauthorized transaction, as long as you exercised reasonable care in safeguarding the card from risk of loss or theft, and upon becoming aware, promptly report the loss or theft to us; otherwise, your liability will be determined by the GECU Terms and Conditions.
6 Limitations apply. See the Team Shop for details.
7 To limit your liability and additional fraud on your account, you must report a fraudulent or disputed transaction within 60 calendar days of the delivery date of the statement on which the transaction first appears. Additional conditions apply. Refer to your GECU terms and conditions for details.

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